I changed my mind, can I cancel my order?
As soon as your order is placed, we begin processing it so it ships out as soon as possible. Unfortunately, this means we cannot make changes to an order or cancel it once it has been submitted, even before it has shipped.

I used the wrong address.
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number via contact@hihimom.com and we will take care of it.

I order the wrong size, can I change this?
Yes you can, but you have to be swift. Once your order has been shipped, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team via contact@hihimom.com. Do not forget to mention your order number when contacting our support team.

I would like to try-on a item, do you have a store?
HiHiMom products are available exclusively online, and we do not operate any physical stores at the moment. If you have any questions about finding the correct fit, please email us at contact@hihimom.com and we will help you out!

Why is everything priced in dollars?
Although we ship worldwide, your order will be processed in the USA. Your credit card company or PayPal will simply use your own currency at check out.

Why is the pricing on the high end?
We pride ourselves on quality. Our items can only be bought on our store and nowhere else! Plus we use high quality materials. We do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. That is why it costs a little more, but it is worth it even more.

Contact Us
Thank you for checking our FAQs. If you cannot find the answer to your question or want to give feedback, feel free to contact our customer care team. You can do so by sending an E-mail to contact@hihimom.com.